Refund policy

Damaged Prints/Frames

If your print or frame arrives damaged or defective in any way, a claim must be submitted to me via my contact form within 1 week after the print has been delivered. I will respond and ask for photos of the damage since my printer and framer requires it to issue a replacement. There is no need to return your damaged print or frame. In the event that your order arrives damaged, either a full refund or a replacement will be issued at no charge to you.

Lost In Transit

If your order hasn't arrived within 2 weeks from the date your order shipped, please let me know via my contact form and I will look into it. Orders that are not delivered within 20 calendar days are considered lost in transit and once you let me know, I will issue either a full refund or a replacement at no charge to you.

Customs, Duties and Taxes

If your order is shipping outside of the United States or Europe, it may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kim Knoll is not responsible for these charges if they are applied and are your responsibility as the customer. Delays can happen due to orders being held in customs that are awaiting payment.

If your tracking information shows your package is stuck in Customs and you have not been notified, please contact your Customs office to inquire on the parcel. Unfortunately, I don't have any control over this as it depends on your country's import law.

Returns and Exchanges on Art Prints and Framed Prints

By purchasing a fine art print you are committing to a conscious decision to purchase not just a print, but a fine art print that will be individually printed just for you and quality checked. Please take the time to carefully make your decision since prints and framed prints cannot be returned or exchanged because they are made to order and the printing costs cannot be recovered. If the print does not match the expected product shown on my website due to an error on my end, I will offer to reship or refund the order. Photos will need to be submitted showing any defects (blurry, trimmed wrong, etc.)

Returns and Exchanges on Original Paintings

By purchasing an original painting you are committing to a conscious decision to purchase a one of a kind original painting that has been quality checked by the artist. If you would like more photos or a video taken to get a better sense of the painting, please contact me. I would be happy to show you the painting virtually or in person as well. Please take the time to carefully make your decision since originals cannot be returned or exchanged because they are susceptible to damage by being handled too much in shipping and the quality can be sacrificed in the possession of others.

Refunds and Exchanges on Courses

Because this is a digital product with immediate access, all sales are final. If you purchase a course and feel it’s not the right fit, you may request a full refund within 7 days of purchase, as long as less than 20% of the course has been viewed. To request a refund, please email orders@kimknoll.com with your order number. After 7 days, or once more than 20% of the course has been accessed, refunds are no longer available. Course exchanges are not offered. If you’d like a different course, you’re welcome to request a refund (if eligible) and place a new order.

Cancellations or Changes

Any changes to your order of unframed prints must be made within 4 hours of placing your order, and any changes to your order of framed prints must be made within 1 hour of placing your order. Contact me to request a cancellation or change to your order. If your order has not been processed and fulfilled, your order will be canceled and refunded to your original method of payment. If your order has already begun fulfillment, it cannot be changed or canceled. Once you email me to request a cancellation or change, I will let you know the status of your order and if it can be modified.